TICKET REFUND PLAN

If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase, once funds are received from the Event Organizer.

Special rules apply to certain kinds of tickets (including transfer tickets and tickets you purchased but then resold). Please see the below FAQs and our Purchase Policy for more information.

RESCHEDULED /
POSTPONED EVENTS

If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event. The status of your event, and any options available, can always be found in your online account.

If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days—and no rescheduled dates have been announced – a 30-day window for refunds will open at that time.

Please refer to the below FAQs and our Purchase Policy for more information.

Live Nation Venues

View the list of Live Nation venues.

• 20 Monroe Live – Grand Rapids, MI
• Ace of Spades – Sacramento, CA
• Ak-Chin Pavilion – Phoenix, AZ
• Alpine Valley Music Theatre – East Troy, WI
• Ameris Bank Amphitheatre – Alpharetta, GA
• Arizona Federal Theatre – Phoenix, AZ
• Ascend Amphitheater – Nashville, TN
• Aztec Theater – San Antonio, TX
• Back Porch Stage at House of Blues Chicago – Chicago, IL
• Bank of New Hampshire Pavilion – Gilford, NH
• BB&T Pavilion – Camden, NJ
• Below at the Belasco – Los Angeles, CA
• Blossom Music Center – Cuyahoga Falls, OH
• Bogart’s – Cincinnati, OH
• Brighton Music Hall presented by Citizens Bank – Boston, MA
• Bronze Peacock at House of Blues Houston – Houston, TX
• Buckhead Theatre – Atlanta, GA
• Budweiser Stage – Toronto, ON
• Byline Bank Aragon Ballroom – Chicago, IL
• Cadence Bank Amphitheatre at Chastain Park – Atlanta, GA
• Cambridge Room at House of Blues Cleveland – Cleveland, OH
• Cambridge Room at House of Blues Dallas – Dallas, TX
• Cellairis Amphitheatre at Lakewood – Atlanta, GA
• Charlotte Metro Credit Union Amphitheatre – Charlotte, NC
• Coastal Credit Union Music Park at Walnut Creek
• Cobb’s Comedy Club – San Francisco, CA
• Coca-Cola Roxy – Atlanta, GA
• Commodore Ballroom – Vancouver, BC
• Concord Pavilion – Concord, CA
• Constellation Room at Observatory OC – Santa Ana, CA
• Darien Lake Amphitheater – Darien Center, NY
• Deluxe at Old National Centre – Indianapolis, IN
• Dos Equis Pavilion – Dallas, TX
• Egyptian Room at Old National Centre – Indianapolis, IN
• Fillmore Auditorium Denver – Denver, CO
• Fillmore Charlotte – Charlotte, NC
• Fillmore Detroit – Detroit, MI
• Fillmore Miami – Miami, FL
• Fillmore Minneapolis – Minneapolis, MN
• Fillmore NOLA – New Orleans, LA
• Fillmore Philadelphia – Philadelphia, PA
• Fillmore San Francisco – San Francisco, CA
• Fillmore Silver Spring – Silver Spring, MD
• FivePoint Amphitheater – Irvine, CA
• Ford Amphitheater at Coney Island Boardwalk – Brooklyn, NY
• Fox Performing Arts Center – Riverside, CA
• FPL Solar Amphitheater – Miami, FL
• Glen Helen Amphitheater – San Bernardino, CA
• Gramercy Theatre – New York, NY
• HiFi Dallas – Dallas, TX
• Hollywood Casino Amphitheatre CHI – Tinley Park, IL
• Hollywood Casino Amphitheatre STL – Maryland Heights, MO
• Hollywood Palladium – Hollywood, CA
• House of Blues Anaheim – Anaheim, CA
• House of Blues Chicago – Chicago, IL
• House of Blues Cleveland – Cleveland, OH
• House of Blues Dallas – Dallas, TX
• House of Blues Houston – Houston, TX
• House of Blues Las Vegas – Las Vegas, NV
• House of Blues Myrtle Beach – North Myrtle Beach, SC
• House of Blues New Orleans – New Orleans, LA
• House of Blues Orlando – Orlando, FL
• House of Blues San Diego – San Diego, CA
• Huntington Bank Pavilion at Northerly Island – Chicago, IL
• Irving Plaza – New York, NY
• Isleta Amphitheater – Albuquerque, NM
• iTHINK Financial Amphitheatre – West Palm Beach, FL
• Jacobs Pavilion at Nautica – Cleveland, OH
• Jiffy Lube Live – Bristow, VA
• Louisville Palace – Louisville, KY
• Marquis Theater – Denver, CO
• MECU Pavilion – Baltimore, MD
• Mercury Ballroom – Louisville, KY
• MIDFLORIDA Credit Union Amphitheatre – Tampa, FL
• Moon Room at Summit – Denver, CO
• Murat Theatre at Old National Centre – Indianapolis, IN
• North Island Credit Union Amphitheatre – Chula Vista, CA
• Northwell Health at Jones Beach Theater – Wantagh, NY
• NYCB Theater at Westbury – Westbury, NY
• Oak Mountain Amphitheatre – Birmingham, AL
• Oakdale Theatre – Wallingford, CT
• Observatory OC – Santa Ana, CA
• Observatory North Park – San Diego, CA
• Orpheum Theatre presented by Citizens Bank – Boston, MA
• Paradise Rock Club presented by Citizens Bank – Boston, MA
• PNC Bank Arts Center – Holmdel, NJ
• PNC Music Pavilion – Charlotte, NC
• Punch Line Philadelphia – Philadelphia, PA
• Punch Line Comedy Club – Sacramento, CA
• Punch Line Comedy Club – San Francisco, CA
• RBC Echo Beach – Toronto, ON
• Revention Music Center – Houston, TX
• Ritz Raleigh – Raleigh, NC
• Riverside Municipal Auditorium – Riverside, CA
• Rockland Trust Bank Pavilion – Boston, MA
• Ruoff Music Center – Noblesville, IN
• Saratoga Performing Arts Center – Saratoga Springs, NY
• S&T Bank Music Park – Burgettstown, PA
• Shelter – Detroit, MI
• Shoreline Amphitheatre – Mountain View, CA
• Southside Ballroom – Dallas, TX
• Stardust Club at Fillmore Miami Beach – Miami, FL
• St. Andrew’s Hall – Detroit, MI
• St. Joseph’s Health Amphitheater at Lakeview – Syracuse, NY
• Summit – Denver, CO
• Tabernacle – Atlanta, GA
• The Amphitheater at White River State Park – Indianapolis, IN
• The Belasco – Los Angeles, CA
• The Cynthia Woods Mitchell Pavilion – Woodlands, TX
• The Danforth Music Hall – Toronto, ON
• The Depot – Salt Lake City, UT
• The Dome at Oakdale Theatre – Wallingford, CT
• The Foundry – Philadelphia, PA
• The Gleason Room Backstage at the Fillmore Miami Beach – Miami, FL
• The Gorge Amphitheatre – George, WA
• The Magnolia – El Cajon, CA
• The Masonic – San Francisco, CA
• The Met – Philadelphia, PA
• The Parish at House of Blues Anaheim – Anaheim, CA
• The Parish at House of Blues New Orleans – New Orleans, LA
• The Pavilion at Montage Mountain – Scranton, PA
• The Pavilion at Toyota Music Factory – Irving, TX
• Theatre of Living Arts – Philadelphia, PA
• Tower Theater – Upper Darby, PA
• Toyota Amphitheatre – Wheatland, CA
• Underground at Fillmore Charlotte – Charlotte, NC
• USANA Amphitheatre – West Valley City, UT
• Van Buren – Phoenix, AZ
• Varsity Theater – Minneapolis, MN
• Veterans United Home Loans Amphitheater at Virginia Beach – Virginia Beach, VA
• Warner Theatre – Washington, DC
• White River Amphitheatre – Auburn, WA
• Wiltern – Los Angeles, CA
• Xfinity Center – Mansfield, MA
• XFINITY Theatre – Hartford, CT

FAQ

How will I receive information about my refund option if my event has been canceled, postponed, rescheduled, or moved?

Any available refund options will be shared directly with ticket holders via email. The status of your event, and any options available, can always be found in your online account

How long does it take to get my refund after I’ve submitted my request?

Timing may vary. We will process your refund to the original method of payment used at the time of purchase, once funds are approved by, and received from, the Event Organizer, which is usually completed within 30 days.

I purchased tickets to an event through a secondary or resale website. What are my options?

If you purchased a ticket from another site, you will need to reach out to your original point of purchase for your refund options, if available.

If you purchased a verified resale ticket through Ticketmaster or Live Nation, and your event is postponed, rescheduled, canceled, or moved, you will receive a notification explaining any refund options available to you. For the most up-to-date information regarding whether your order is eligible for a refund, please sign into your online account, then select your event. Please see our Purchase Policy for more information.

What are my options if I purchased tickets at the Box Office?

If you purchased tickets at the Box Office for an event at a Live Nation venue that has been canceled, postponed, rescheduled, or moved (and if refunds are made available by the Event Organizer), you can request a refund by sending an e-mail to [email protected] with your name, contact information, event details, and a picture of all tickets purchased.

What does it mean if my event is postponed, but a new date has not been announced yet?

If an event has been postponed, it means the Event Organizer is still working to determine whether the event will be rescheduled or canceled; in the meantime, your tickets (including any updates or add-ons, such as parking) are still valid and no further action is required. When the Event Organizer cancels or reschedules the event, we’ll notify you of the new status and explain any available refund options. The status of your event, and any refund options available, can always be found in your online account.

If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days—and no rescheduled dates have been announced—a 30-day window for refunds will open at that time.

See our Purchase Policy for more information.

What happens if my event has been postponed for more than 60 days?

If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days, and no rescheduled dates have been announced, a 30-day window for refunds will open at that time.

My event has been canceled, postponed, rescheduled, or moved, but I did not receive a notification. What do I do?

If you cannot locate your notification, please sign into your online account for the most current information on the status of your event.

What if I bought tickets to an event after the rescheduled date was announced?

If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.

What if my event has not been canceled, postponed, rescheduled, or moved?

All sales are final and refunds are only allowed in limited circumstances (for instance, when an event is canceled—or where an event is postponed, rescheduled, or moved, and the Event Organizer has approved refunds for that event). See our Purchase Policy for more information.

Note that any changes in event schedules will be communicated directly to ticket holders via email as new details are made available. The status of your event, and any options available, can always be found in your online account.

How do I get a refund if I pre-purchased a Live Nation venue upgrade or an add-on to my original ticket (e.g., VIP Club, Lawn Chair, Parking, Fastlane, etc.)?

If you choose to keep your tickets to a rescheduled event with a new date, any upgrades or add-ons remain valid and will be honored. If a refund is available for your event, and you choose the refund option, any additional upgrades or add-ons will be refunded to the original method of payment used at time of purchase, which is usually completed within 30 days.